A comprehensive list of frequently asked questions is being developed.
Answers to general ESOS enquiries, questions received at the National Code 2007 Information Sessions, and the ESOS Mailbox and Helpline are addressed here. Search words under each heading link to a bank of Q&As.
The Part D Standards link to the Q&A sections of the National Code Explanatory Guide. The key words under the Part D Standards link to Q&As on these topics.
General
ESOS Legislation; PRISMS; National Code 2007; ESOS Evaluation; CRICOS
For Students
Part-time work; Transfer to another provider; Course expectations not fulfilled; Credit for study at home; Aged under 18; Support; Defer or suspend; Appeal; Refunds; School-age children; Study in Australia
ESOS Act
ESOS Assurance Fund; Tuition Assurance Schemes
National Code
History; Registration on CRICOS; Course duration; Work-based training; Online and distance; Arrangements with other providers; Capacity
DEEWR-DIAC Course Progress Policy and Procedures
Reporting for usatisfactory pogress; Attendance rporting; Responsibility for sudents if not monitoring attendance; Informing students/carers how policy affects them; Consecutive study periods; Transition to and from the DEEWR-DIAC course progress policy and procedures
Part D Standards for Registered Providers
Compliance with the Standards
Accurate marketing; Agent recruitment; Display CRICOS provider code; Arrangements with another provider
Accurate course information; Grounds to defer, suspend or cancel; English language proficiency; Information about living in Australia
Written agreement; Course money; Refunds; Privacy; Provider default
Written agreement; Monitoring; Dishonest practices; Recruit; Education Agent Training Course
Welfare and accommodation; CAAW letter; Arrangements for packaged courses; When to advise DIAC; Travel arrangements; Two or more providers
Student contact officer; Critical incident policy; Student support services; Orientation
Six months - what it means, when it starts; Transfers after six months; Which course or visa does it apply to?; Transfer policy - what is reasonable; Reasons for refusing a letter of release; Letters of release - when, how and by who; Enrolling a student without a letter of release; Government sponsored students; Refunds; Multiple locations; Diagram showing the process steps
Cost; When does the process begin; Maintain enrolment; Support
Full-time/20 hours; Part-time; Expected duration of study; Extensions to duration of study; Online and distance
Compassionate and compelling circumstances and appeals; Intervention strategy; Unsatisfactory course progress; Academic progress policy; DEEWR-DIAC course progress policy; Reporting through PRISMS; Notice of intention to report; Compulsory and Non-compulsory study periods
Monitoring and calculating attendance; When to report; Notice of intention to report; DEEWR-DIAC course progress policy; Transition between the National Code 2001 and the National Code 2007
Course credit; Course duration
Compassionate circumstances; Deferring commencement; Retrospective deferment; Student notifies cessation of studies